FAQ

1.“How secure is your shop?”

This store uses PayPal for all transactions. Because of this, HEADKLASH has all the same securities and payment fraud protection as PayPal.com.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)

2. "How can I find out costs in my Currency?"
No problem. We have included a currency convertor on every product page. Just input your country and the converter will tell you what the costs is in your currency.

3."Which payment methods do you accept?"
The store uses PayPal as explained in FAQ # 1. PayPal accepts Visa, MasterCard, Discover, American Express and Diners Cub. You may also make payments using your bank account, but this may delay your order.

4."Do I need a Pay Pal account to purchase from this store?"
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

5."When will my order be shipped?"
Orders received before 3pm Eastern Standard Time will be shipped the same day.
Orders received after 3pm Eastern Standard Time will be shipped the following day.

6."How can I track my order?"
We will send a USPS Tracking number to the email account you used when ordering.

7."Do you ship outside of the U.S.?"
Yes, we ship to almost every country around the world.
Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

8."How long will it take to receive my order?"
For orders within the United States, please allow 3-7 business days to receive your order.
For international orders, please allow up to 2 weeks to receive your order.

9."What shipping method do you use?"
Shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
International orders are shipped via USPS First Class International Mail.

10."How much does shipping cost"?
DOMESTIC Shipping: -Free shipping on for orders up to $7.00
-For orders $7.01- $50.00 shipping is $5.40
-For orders $50.01 - $120.00 shipping is $10.00
-For orders $120.01 - $250.00 shipping is $14.00
-For orders $250.01 and up still to be determined as we are still evaluating shipping cost.

INTERNATIONAL Shipping: -Free shipping on orders up to $20.00
-For orders $20.01 - $99.00 shipping is $12.99
-For orders $99.01 - $250.00 shipping is $55.00
-For orders $250.01 -$550.00 shipping is $70.00
-For orders $550.01 -$800.00 shipping is $90.00

orders totaling more than $800.00 USD please contact us at: info@headklash.com
Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

11."What are your RETURNS and EXCHANGE POLICY?"
Our gold is 100% customer satisfaction.
If your item is damaged when you receive it, please contact our customer service department at info@headklash.com.
We will exchange your product within 7 days of shipment for a new one, which will be shipped to you at no additional charge.
No Refunds.
Please send all Returns to:

Headklash Returns
136-40, 222nd street,
Laurelton, NY, 11413